Privacy Policy for Eco-Cleaning Services

At Eco-Cleaning Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform or services. We adhere to the principles of transparency, fairness, and accountability in our data processing practices, fully complying with relevant data protection regulations including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our eco-friendly cleaning services. This includes:

• Personal Identification Information: Information you voluntarily provide when requesting a service, contacting us, or subscribing to our newsletter. This may include your name, address, email address, and phone number.
• Service-Related Information: Details about the cleaning services you request, including property type, preferred dates, specific cleaning instructions, and any notes regarding allergies or special considerations for our natural products.
• Technical Data: When you visit our online platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This helps us optimize user experience.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our online platform.

How We Use Your Information

We use the collected information for various purposes, always with a legitimate basis:

• To Provide and Manage Services: To process your bookings, schedule cleaning appointments, deliver our eco-friendly cleaning services, and manage your account.
• To Communicate With You: To send you confirmations, service updates, reminders, and respond to your inquiries or feedback.
• To Improve Our Services: To understand how our online platform is used, analyze trends, develop new service offerings, and enhance the quality and efficiency of our eco-friendly cleaning solutions.
• For Marketing Purposes: With your consent, to send you promotional materials about our services, special offers, and information about our natural and allergy-safe products. You can opt out at any time.
• To Ensure Security: To protect our online platform, prevent fraud, and comply with legal obligations.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, scheduling software, IT support). These partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we define.
• Legal Requirements: When required by law or in response to valid legal requests, such as a court order or government inquiry.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and choices you may have.

Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and strict internal policies. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. We use cookies to understand how you interact with our site, remember your preferences, and improve our services. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Links to Other Websites

Our online platform may contain links to other websites. This Privacy Policy applies only to our service, so if you click on a link to another website, you should read their privacy policy. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us:

Eco-Cleaning Services

[Your Company Street Address]

[Your City, Postal Code, Country]